Frequently Asked Questions
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Cashiering
What if my payment arrives one day late?
Payments must be received by Longwood University on, or before, the due date. Any account with an unpaid or unsecured balance after 5:00pm on the due date may be subject to a non-refundable late payment fee.
What if I need to withdraw funds from an investment account and the funds will not be available until after the due date?
Late payment fees may be assessed in such situations. We recommend that you plan withdrawals of funds so that the funds will be available in time to meet the payment deadline.
Student Accounts
How do I access my student account information in the myLongwood portal?
The portal is available at myLongwood. You will find your student account information on the Student tab in the My Student Account channel in the portal.
If I receive a bill and pay the amount in full and then incur additional charges on my student account due to adding classes or adding/changing meal plans, etc. when do I need to pay for the additional charges to avoid a late fee?
Students are responsible for paying or securing with financial aid, third-party assistance, or enrollment in the payment plan, all charges on or before the semester's due date or late fees may be applied. Any charges incurred after the initial due date of the semester bill are due when assessed. The account balance should be maintained at zero after the original semester due date. Ebill notices may be generated bi-weekly to remind students of amounts due. However, students and authorized users should continue to monitor their "Current Account Balance" on a regular basis.
After registering for a semester, when will my tuition & fee account display accurate "current due" information?
Account credit for VMSDEP, Commonwealth Savers/Virginia 529 PrePaid plans, Post 9/11 GI Bill benefits, and some other third-party sponsors may not appear on this billing statement. Please monitor your student account for updates as credit authorization is processed by the Longwood Student Accounts Office.
To ensure the timely and accurate processing of your account, we kindly ask that you limit follow-up calls and emails. Frequent inquiries can inadvertently delay progress. Rest assured, if you have submitted the necessary documentation and/or completed any necessary enrollment requirements, your account will be updated promptly. To view the current status of your account in real-time, view the On Demand Statement in the student account portal.
When will I receive my refund?
Please visit the Important Dates page.
Does Longwood offer a Monthly Payment Plan?
Yes, Longwood offers a new web-based automated Monthly Payment Plan through a software program, TouchNet. The payments are automated using an ACH bank draft (Electronic check) or a credit card and will be automatically drafted on the first business day of each month. The automated payment schedule is set upon enrollment. No other action is necessary for the payments to draft from the payment method selected at enrollment in the plan.
Payments for Fall Semester will auto-draft on the 15th of each month, July-October.
Payments for Spring Semester will auto-draft on the 15th of each month, December-March.
Installment amounts are subject to change after enrollment due to changes on the account.
What is TouchNet?
TouchNet is a web-based service providing online access to the student account, billing history, payment plans, alternate email addresses, payment profiles, and payment options. TouchNet will be available to you via the myLongwood portal.
Who can access my TouchNet account?
Touchnet will enable students to designate authorized users (parents, grandparents, guardians, etc) to access and manage their accounts.
Will my authorized users access TouchNet via the myLongwood portal?
No, authorized users will enter TouchNet directly through a provided link. Access to the myLongwood portal requires a LancerNet ID and password; authorized users will be provided with a password directly into the TouchNet system. Once an authorized user is set up by the student, the system generates an email notification to the authorized user with the website and password for TouchNet.
Can I make payments by check?
Yes, you may pay by check. Please mail your checks, noted with the student's Longwood ID# and the intent of the funds, to Longwood University, CSA, Eason, 201 High Street, Farmville, VA 23909.
Who do I contact if I have questions?
If you have questions concerning access to or functionality of the myLongwood portal, please contact User Support Services at (434)395-4357 or email helpdesk@longwood.edu.
If you have questions about your account contact the Student Account Office at (434)395-2067 or email studentaccountsoffice@longwood.edu.