Account Management

Authorized User Access
Students can give a parent, guardian, employer, or another individual access to their account by adding them as an Authorized User.

Authorized Users can:

• View billing statements
• Receive account notifications
• Make payments on the student’s behalf

Once added, access remains active for the student’s entire time at Longwood.

How to Add an Authorized User

1. Log in to myLongwood
2. Find your Student Accounts card to enter the portal
3. Open the My Profile dropdown
4. Choose Authorized Users

Making a Payment as an Authorized User
Once access is set up, Authorized Users can submit payments securely online through the Authorized User Portal.

Touchnet Payment Plan
Our Payment Plan Manager adjusts monthly payments automatically if your student account changes, with email updates to students and authorized users.

Payments run automatically by ACH (electronic check) or credit/debit card (2.95% fee for cards).
Your schedule is set at enrollment—no extra steps needed once active.

How to Enroll:

• Log in to myLongwood
• Find your Student Accounts card to open the portal
• Select Enroll in Payment Plan under your balance

Students may enroll directly or authorize a parent, guardian, or third party. Authorized users receive an email with login instructions to complete enrollment.

Students

• Log in to myLongwood
• Find your Student Accounts card
• Select Make a Payment

International Students

Log in to myLongwood à Find your Student Accounts card à  Select TransferMate

Authorized Users
Parents, guardians, or others with access can pay through the Authorized User Portal.

International Students
Pay in your local currency with lower fees via TransferMate:

In Person (Cashiering Office)

• Cash
• Paper checks
• Money orders
• Cashier’s checks
• Credit/debit cards are not accepted in person

Online

• Visa, MasterCard, Discover, American Express
• Electronic bank drafts (ACH)

Fees

• 2.95% service fee for online card payments
• No fee for ACH bank drafts

To Update Your Payment Method:

• Log in to myLongwood > Student  > My Student Account
• Save new payment profile
• Go to Payment Plan section
• Select and update your account
• Remove old method
• Under Scheduled Payments, select Update All Methods

Explore our flexible payment plans and spread your tuition into manageable monthly installments.
Check out your options — Payment Plans

Flexible, interest-free monthly installments

Starting Fall 2026, enrollment fees will vary based on when you sign up:

• $5 if you enroll before the billing due date
• $25 if you enroll after the billing due date
• Must re-enroll for each semester
• No late fee for delayed enrollment

Enroll early to save money and make sure your payments are set up on time.

Who Can’t Use This
Not available for:

• Study abroad (full payment required prior to semester)
• MBA programs (must pay in full each session)
• Summer undergraduates (no plan offered)

What's Not Covered
This plan does not apply to:

• Personal expenses
• Books, supplies, or computer purchases
• Travel costs

How to Set Up Payments
You’ll need a valid bank account (routing & account number), and it must support electronic drafts.

Not accepted:

• Lines of credit
• Money market accounts
• Trust or mutual fund accounts

Returned payments will incur a $50 fee.

After 3 returned checks or ACH drafts, these options are no longer accepted.

If a payment is returned:

• Repay with cash, cashier’s check, money order, or online card
• Returned item fee applies
• Account hold placed (blocks registration)
• Unpaid balances may be:
  • Sent to collections (fees apply)
  • Reported to credit bureaus
  • Sent to the Virginia Dept. of Taxation (possible tax refund/lottery claim seizure)

Get Refunds Faster and Safer
Enroll in eRefunds to receive financial aid refunds and overpayments directly to your bank account. 

Why Use eRefunds?

• Fast, secure delivery
• Avoid lost/stolen checks
• Easier money management

How to Enroll:

• Login to myLongwood
• Find your Student Accounts card to enter the portal
• Click Refunds → Set Up New Account

Bank Requirements:

• U.S. checking or savings account eligible for ACH
• Do not use numbers from your debit card
• Some credit union savings accounts may not qualify
• Lines of credit, mutual funds, and trust accounts not accepted

Always confirm with your bank that your account supports ACH direct deposit.

Stay on top of billing, payment, and refund dates.
View Important Dates!