Lancer Dashboard
Live Mail

Live Mail

Students use Live Mail to manage their Longwood email. Live Mail is a full-service email system from Microsoft.

New Student Information

Activating Your LancerNet ID

Step 1: Access the Activation Portal

  1. Go to Longwood Password Management.
  2. Click "I am a new student and need to activate my LancerNet ID and LiveMail accounts."
  3. Click Submit.

Step 2: Enter Your Information

  1. Input your LancerNet ID (this was sent to your personal email).
  2. Enter your birthdate.

Step 3: Check Your Email

  • A password creation link will be sent to your personal email on file with the University.
  • Follow the link to set up your LancerNet password.

Need Assistance?

  • For technical issues, contact Longwood User Support Services:
    • Phone: (434) 395-4357 or Toll-Free: (877) 267-7883.

Setting Up Your Live Mail Account

Signing In

  1. Go to Outlook Live.
  2. Click Sign In.
  3. Enter your Longwood email address, which follows this format:
  4. Your Longwood email was sent to your personal email or can be found in the Personal Information section of myLongwood.

Initial Password

  • Your initial password is the first eight (8) characters of the first LancerNet password you created.

Need Help?

  • Contact the Help Desk at (434) 395-4357 for assistance.

Setting Up Your Account

  1. After signing in, you will be prompted to set up two-factor authentication (2FA). Follow the instructions on the screen.
  2. Once 2FA is complete, you must create a new, permanent password for your account.

Navigating Your Email

  • You’re in! The Live Mail interface is similar to Outlook and is user-friendly.
  • For assistance with using the system, contact the Student Support Technicians (SST).

Password Guidelines for Live Mail

Password Requirements

  • Case-sensitive (uppercase and lowercase letters matter).
  • Must include at least one of each:
    • Uppercase letters (A-Z)
    • Lowercase letters (a-z)
    • Numbers (0-9)
    • Allowed special characters:
      ' ~ ! @ # $ % ^ * ( ) _ + - = { } | [ ] \ : " ; ' > ? , . /
  • Minimum length: 8 characters
  • Maximum length: 16 characters

Password Restrictions

Your password CANNOT include:

  • Spaces
  • Non-English characters
  • The & character
  • The < character
  • Your account name (e.g., if your email is john.doe@live.longwood.edu, you cannot use john or doe in your password, regardless of capitalization)

Setting up a Forward in Live Mail

Step 1: Access Forwarding Settings

  1. Click on the gear icon (⚙) in the top-right corner.
  2. Select Options from the dropdown menu.

Step 2: Locate Forwarding Settings

  1. In the search box, type "forward".
  2. Click on "Forwarding" from the search results.

Step 3: Enable Forwarding

  1. Select the "Start forwarding" button.
  2. Enter the email address where you want to forward your Live Mail.

Step 4: Save Changes

  • Click Save to apply the forwarding settings.