Complaints & Concerns

The providers in CAPS are committed to addressing student complaints or concerns about any aspect of our services.  Every effort will be made to understand the concern and respond in an appropriate manner.  Students will be informed of the results of their suggestions or complaints.

A student may desire to resolve their complaint informally.  Because some complaints involve issues that are related to the therapeutic process, it is important that the student talk with the provider directly.

If the student is dissatisfied with the meeting with the provider or is unwilling to discuss the complaint directly, the student may contact the Associate Vice President for Health & Well-Being.

Maureen J. Walls-McKay, Psy.D.
Associate Vice President for Health & Well-Being
Longwood University
(434)395-2409
wallsmckaymj@longwood.edu 

If a satisfactory resolution is not reached at this level, or if the circumstances are such that a complaint cannot be discussed with the AVP, the student should contact the Vice President for Student Affairs:

Cameron Patterson '10
Vice President for Student Affairs
Eason G3B
(434)395-2039
pattersoncd@longwood.edu 

A complaint from a non-student is handled administratively first by the AVP.  If a satisfactory resolution has not been achieved, the person is invited to contact the Vice President for Student Affairs.